Cancellations & Refunds

You can move an upcoming visit to another day your marina is served, right from your account, up until the day before. Since we schedule by day rather than a fixed time, there's no fee to move a visit.

We need at least 24 hours' notice before a scheduled service day to cancel or skip a visit. Once we're inside that 24-hour window the crew and route for the day are already set, so a visit canceled less than 24 hours before its service day is charged in full and isn't refundable. You can always reschedule instead, up until the day before, at no charge.

Cancel an upcoming one-time visit from your account at least 24 hours before its service day for a full refund. If you cancel inside that 24-hour window, on the service day, or after we've completed the pumpout, that visit isn't refundable.

When a paid visit is canceled, we settle the refund with you directly - you'll get an email confirming the cancellation, and the refund is returned to your original payment method. Refunds typically take a few business days to appear.

Plans have no contract. Cancel anytime from your account or by calling us; your plan and its upcoming visits stop at the end of the current billing period. We don't prorate partial billing periods, but you keep any visits already scheduled within the period you paid for. The 24-hour notice above still applies to your next scheduled visit: if you cancel less than 24 hours before it, that visit is charged.

If we missed your boat, couldn't finish, or something was off, reach out within a few days and we'll come back to make it right or refund that visit. Keeping the harbor clean is the whole point - we'd rather fix it than leave you unhappy.

Call or text (805) 836-9444, or email hello@venturapumpout.com. We read messages every evening and reply quickly.